Digital Trust Simplified

Voiceme provides one of the highest security levels currently available on the market, both on the front end and on the back end. On the front end, Voiceme uses up to 6 authentication factors, including voice and face biometrics, device information and KYC (Know Your Customer); moreover, it implements the proprietary voice liveness algorithm aimed at preventing deep fake cyberattacks. A combination that makes it difficult for cyber attackers to gain access.

On the back end, Voiceme implements measures such as asymmetric and symmetric encryption to protect data transmission and storage; moreover, Voiceme security is enhanced by a secure data segmentation algorithm that makes it extremely difficult to rebuild data even in the event of server compromise.

In short, Voiceme offers a high level of security both on the front end and on the back end protecting access and user data from a wide range of threats (Synthetic Identity Fraud and Data Breach).

In Voiceme, biometric data is collected during the initial mapping procedure and subsequent interactions with the platform and processed to create a unique user profile based on voice and/or facial data.

However, Voiceme does not directly store biometric data, but only “mapping data”, a unique vector representation of user biometrics. Mapping data is retained for as long as necessary - in compliance with data protection regulations - and protected by an encrypted fragmentation algorithm that makes it extremely difficult to rebuild data even in the event of unauthorised access.

At the end of the retention period, data is safely destroyed: it is worth highlighting that Voiceme does not store audio or video files containing user biometrics, but only vectors that mathematically describe voice and face biometrics. Data retention and deletion policies are defined by Voiceme customers, in compliance with data protection regulations in force.

AI-powered speech synthesis technology has made significant progress: documented cases of vishing (voice fraud) are increasingly reported by the media and other sources. It is crucial to understand, on the one hand, the ongoing technological development and, on the other hand, the importance of appropriate security measures. An effective approach to the matter is the implementation of an MFA (Multi Factor Authentication) system that includes non-homogeneous biometric authentication and voice liveness: this is the system offered by Voiceme to ensure authentication system security.

You do not need to use all authentication factors on Voiceme: the choice depends on specific use case, offering adaptability and configurability to meet the specific requirements of different situations, environments and use cases. Users are allowed to select controls to use, which can include voice authentication, voice and face authentication, voice and random sentence authentication, face-voice and random sentence authentication, besides being able to configure permitted random sentence lifetime, the required accuracy, the number of words in the random sentence, and whether the random sentence is generated by Voiceme or provided by the customer.

With Voiceme, you can make three types of electronic signature:

 

1) Simple Electronic Signature (SES): it offers the lowest security level and can be contested or disregarded as it does not unambiguously identify the signatory.

2) Advanced Electronic Signature (AES): it provides a higher security and authentication level compared to a simple electronic signature. Security level is ensured by document integrity and signatory authenticity by means of advanced digital certificates. It must ensure the unambiguous identification of the signatory, the unique link of signature, signatory and document, the sole control of the signatory over signature generation system, the possibility for the signatory to check any subsequent changes to the document and the identification of the company issuing the certificate.

3) Qualified Electronic Signature (QES): it offers the highest security and authentication level of all kinds of electronic signatures; it is issued by a qualified certification service provider and requires the AgID (Agenzia per l’Italia Digitale, the Italian Authority governing accreditation and supervision of e-signature service providers) prior approval of corporate signature process.

Voiceme is integrated with a Certification Authority (CA) for the issuance of advanced and qualified electronic signature certificates, ensuring compliance with current regulation in force and legal validity of electronic signatures. CA can vary based on the customer’s preferences.

Voiceme integrates easily and intuitively with existing systems and applications thanks to available APIs. Companies can initiate an API call with Voiceme services and get instant answers. Moreover, Voiceme offers mobile and desktop Android and iOS SDKs, thus furtherly simplifying integration. These tools allow companies to easily add voice and face authentication to their applications, improving security and user experience. Voiceme is available as SaaS or on-Premises solution, entirely based on proprietary technology. Furthermore, Voiceme provides flows and technical material for integration assessment on request.

Voiceme is a natively omnichannel platform that can be used at any customer touchpoints: web, mobile, physical devices such as smart lockers or access turnstiles, chats, chatbots and voicebots (Voiceme is WhatsApp integrated).
Once customer onboarding is completed, i.e. customer biometrics are recorded – in just 3 seconds – the customer can authenticate at any touchpoints.

Each channel can be configured with a different authentication process to meet specific use cases. For example, only-voice authentication can be provided for call centers, while face-voice and random sentence authentication can be provided for mobile applications to ensure the highest security level.
Voiceme allows use-based customization, adapting and configuring itself to meet the specific needs of different situations and environments.

Users can choose the controls to use and the relevant features, such as voice, face or face-voice authentication, besides being offered the chance to use random sentences, set permitted random sentence lifetime and specify other options.

Moreover, Voiceme MFA offers high security, user identification reliability, excellent user experience, and omnichannel support – features that make it more favourable than other advanced authentication methods.