Question-free customer authentication in 3 seconds
Voiceme, your trusted partner
Through Voiceme’s voice biometrics technology, you provide your customers with simple, secure and fast access to your customer care channels: fight fraud and improve the efficiency of your contact centre.
Save money and maximize efficiency
Reduce costs and streamline operations in your contact center with our voice biometrics. Eliminate manual identity verification, minimize call transfers, and reduce times.
Boost customer satisfaction
Voiceme technology let customers easily authenticate themselves using their voice, reducing authentication time and efforts: forget about complex passwords and security questions.
Fast and secure maintenance
Your customers authenticate in a matter of seconds, with no further verification steps: a seamless experience reducing fraud risks.
Immediate implementation
Implement the Voiceme solution on any communication platform in a few hours thanks to our user-friendly cloud service.
Authentication without biometrics
vs.
Authentication with voice biometrics
Non-biometric verification
Time- and cost-consuming
Knowledge-based verifications take on average 60 seconds per call.
Knowledge-based verifications take on average 60 seconds per call.
Limited to traditional channels
It does not enable a single identification across channels.
It does not enable a single identification across channels.
Identity uncertainty
Passwords and security questions verify information, not identity.
Passwords and security questions verify information, not identity.
Security vulnerability
It is easy to get hold of someone’s identity through security questions because information can be known by others.
It is easy to get hold of someone’s identity through security questions because information can be known by others.
Biometrics verification
Transparent processes
Authentication is live while the person speaks or sends a 3-second audio [file].
Authentication is live while the person speaks or sends a 3-second audio [file].
Omnichannel
Identity verification can be performed through voice on any channel (phone, chat, app).
Identity verification can be performed through voice on any channel (phone, chat, app).
Actual identity
Individual verification through biometrics, a unique and distinctive element like voice or face.
Individual verification through biometrics, a unique and distinctive element like voice or face.
Top security
An over 99.9% accuracy underpinned by an anti-fraud system to detect pre-recorded or synthetic voices.
An over 99.9% accuracy underpinned by an anti-fraud system to detect pre-recorded or synthetic voices.
Voice biometrics offers natural user verification
After system registration, the user no longer has to answer questions, but only has to explain the reason for the call: simply and securely, within 3 seconds of audio he or she is recognised by the system.
Voice biometrics enables to save on average 45 seconds per call, improving customer experience and significantly reducing operating costs.
Voice biometrics enables to save on average 45 seconds per call, improving customer experience and significantly reducing operating costs.
