Innovative Secure Customer Authentication solutions for the Financial sector

Reshaping the banking experience

Voiceme simplifies every step. From account access and complementary services to biometric signatures, Voiceme offers an SCA platform that makes customer authentication fast and secure.

Our advanced technology guarantees top-level fraud prevention and strict compliance, ensuring a frictionless user experience.

Choose Voiceme for efficient and secure digital identity management.

Digital authentication on all platforms

Make your customer identity consistent regardless of channel. Deliver a seamless reliable digital and physical authentication experience in any scenario with Voiceme advanced technology. Rely upon Voiceme advanced technology to ensure a smooth reliable digital and physical authentication experience in any scenario.Manage the entire customer lifecycle through an integrated identity platform.

Digital biometric signature

Enable your new customers to sign documents and contract in a few seconds: allow them to use digital signatures (SES, AES and QES) fully securely, delivering the best experience ever.

Transactional Customer Care

Make all your customer care channels transactional. Whether it is a Call Center, proprietary Chatbot or WhatsApp or Telegram, you can start and complete cross-selling and upselling transactions through customer identity verification. Similarly, you will be able to acquire new customers in a few minutes, wherever they are.

to authenticate, sign and confirm payment

accuracy

time saved on authentication in Call Centers

FAQ

Contact us for more information

Which security level does VOICEME provide?

Voiceme's security level is among the highest available on the market, both at the front-end and back-end levels. On the front-end, it uses up to 6 authentication factors, including voice and face biometrics, device information, and KYC (Know Your Customer); in addition, it employs a proprietary voice liveness algorithm to prevent deep fake attacks. This combination makes it difficult for attackers to compromise access. On the back-end, Voiceme implements measures such as asymmetric and symmetric encryption to protect transmitted and stored data; it also uses a secure encrypted data segmentation algorithm, which makes it extremely difficult to reconstruct data even in the event of server compromise. In summary, Voiceme offers a high level of security at both the front-end and back-end, safeguarding user access and data from a wide range of threats, including Synthetic Identity Fraud and Data Breach.

What user experience does Voiceme MFA deliver?

VOICEME MFA (Multi-Factor Authentication) provides one of the highest security levels currently on the market, both on the front end and on the back end. On the front end, VOICEME implements up to 6 authentication factors to ensure user identity. Among them:  Voice biometrics  Face biometrics  Authentication device information  KYC (Know Your Customer), which includes document upload, face matching, and AML. In addition, it includes Voice Liveness (through STT, Speech To Text), based on a time-limited sentence aimed at preventing deepfake cyberattacks. A combination of factors that makes it very hard for a potential cyber attacker to gain access, as it requires a wide range of information and evidence to pass the authentication system. On the back end, VOICEME implements a wide range of security measures to ensure transmitted and stored data protection. Among others:  High-level asymmetric encryption – it delivers secure data transmission, ensuring information transmission over the internet is protected against unauthorized access by potential attackers.  Symmetric encryption – it implements end user biometrics protection algorithm, ensuring biometric data is secured and protected against access in the event of server compromise.  Encrypted data fragmentation algorithm – it is used to partition data into fragments and disperse them into a neural network, making it extremely difficult to rebuild data even in the event an attacker manages to access one or more fragments. To conclude, VOICEME MFA offers an extremely high security level both on the front end and on the back end, ensuring access protection by a wide range of security measures and making it very hard for a potential cyber attacker to compromise user identity or gain access to user data.

How can Voiceme prevent cyberattacks, etc.?

Please find below how VOICEME stays ahead of cyberattacks aimed at identity thefts:
Cyberattack Description Voiceme prevention
Brute force attack The hacker attempts to crack a password or encryption key by various combinations of characters. VOICEME authentication method does not use static passwords. It implements biometric authentication (offering biometric OTP) which is much harder to be cracked by brute force attack.
Dictionary attack The hacker attempts to crack a password by trying a list of common words or words from a dictionary. As above mentioned, Voiceme authentication is not based on static passwords.
Phishing The attacker sends a false message (via e- mail, text message, website) to trick the recipient into providing authentication credentials in reply. VOICEME implements a multi-factor authentication process to make it harder for an attacker to trick the user and gain access.
Keylogging The attacker instals a malicious software on the user device to record keystrokes and steal the user password. As Voiceme authentication method is based on biometric authentication (offering biometric OTPs), a keylogger cannot capture access data.
SIM swap attack The attacker tricks a mobile carrier into transferring the user number to a new SIM card, thus intercepting OTPs sent via SMS. As Voiceme does not manage user biometrics via device, the fraudster cannot record its biometrics and use it to authenticate despite the SIM swap attack.
Malware The attacker instals a malicious software on the user device to intercept OTPs or authentication credentials. The implementation of biometric authentication makes it hard for the malware to intercept access credentials.
Spoofing The attacker presents a fake image, video or digital fingerprint to deceive the biometric authentication system. VOICEME implements voice liveness, which requires a real-time voice confirmation and validation to prevent the use of fake evidence.
Deepfake The attacker creates realistic face-swapped videos and/or voice audios to deceive the biometric authentication system. As mentioned above, the implementation of voice liveness, which requires a real-time voice evidence, helps preventing deepfakes.
Replay attack The attacker records and retransmits a video depicting the user face or a fingerprint to deceive the biometric authentication system./td> Voice liveness requires a real-time voice evidence, countering the attacker using recorded or replayed video to gain access.

Industry Use Cases

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